surga5000 slot Casino & Sportsbook Data Care
This page describes what we collect when you use surga5000 slot and how we keep that data protected. We operate an online gaming platform (football betting, casino, slots, esports) across supported regions in Indonesia including Jakarta, Surabaya, Bandung, and Medan. Our privacy practices apply to all account holders, regardless of payment method or activity type.
We collect minimal data—only what is required for account verification, payment settlement, and platform operation. We do not sell or share your personal information with advertisers. Our servers use SSL/TLS encryption. This policy explains what we hold, who may access it, how long we keep it, and your rights under local law.
Read this policy in full before creating an account. If you have questions, contact our support team via live chat or email at [email protected].
What we collect on surga5000 slot
We collect the following when you register: email address, username, password (hashed, never stored in plain text), full name, date of birth, national ID number, phone number, and residential address. During KYC verification, we collect copies of your identity document, address proof, and a selfie with your ID. We retain these documents for 7 years after account closure to comply with anti-money-laundering rules.
When you deposit or withdraw, we record the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details for mobile banking, local payment, online payment, e-wallet), amount, timestamp, and status. Payment partners (mobile banking Inc., local payment, online payment) handle your wallet credentials separately—surga5000 slot never sees your e-wallet PIN or mobile banking password. We store only transaction references and settlement confirmations.
We log all betting activity (match selected, odds, stake, outcome, settlement time), casino play (game type, session timestamp, balance change), and account access (login timestamp, IP address, device type). We retain betting records indefinitely and access logs for 90 days. If you request a password reset or file a dispute, we preserve the relevant transaction for 3 years.
- SSL Encryption
- All data in transit between your device and surga5000 slot servers is encrypted using TLS 1.2 or higher.
- KYC Document Retention
- We hold identity scans, address proofs, and selfies for 7 years after account closure for regulatory compliance.
- Payment Isolation
- Your local payment / online payment / e-wallet credentials are held by those providers, not surga5000 slot.
How we use your data
We use your email and phone to send account notifications (deposits received, bets settled, withdrawals pending), security alerts (login from new IP, password reset), and service updates. You can disable non-critical notifications in your account settings. We use your name and ID for KYC compliance and tax reporting. We analyze betting patterns (e.g., which Liga 1 matches attract the most volume during Idul Fitri week) to understand market demand, but never to target you with promotional content.
We may disclose your data to: payment processors (mobile banking, local payment, online payment, etc.) to complete transactions; government authorities if required by law (tax, money-laundering investigation); and our own support team to handle disputes or account recovery. We do not share data with third-party marketing platforms, data brokers, or analytics vendors. Our servers are located in Singapore and Indonesia; your data may be stored in both regions.
Your rights and our commitments
We commit to protecting your data from unauthorized access, deletion, and misuse. If you believe your account has been compromised, contact support immediately. We will reset your password, review your recent activity, and notify you of any disputed transactions within 24 hours. We retain the right to freeze an account pending investigation if we detect suspicious activity (unusual betting pattern, multiple failed KYC attempts, or payment chargebacks).
You have the right to request a copy of all data we hold about you—send a written request to [email protected] with your account email and username. We will respond within 14 days. You can also request deletion of your account and associated records, except those we are required to keep by law (KYC documents for 7 years, transaction logs for 6 years). Account closure is permanent—you cannot recover closed accounts or their balance history.
We do not use cookies for tracking across external websites. surga5000 slot uses session cookies only to keep you logged in. You can delete these cookies from your browser settings at any time without affecting your account. We comply with applicable Indonesian data protection standards and privacy law. This policy may be updated without notice; we will announce major changes via email to all active accounts.
For data subject requests, complaints, or questions about this policy, contact us at [email protected] or via live chat on surga5000 slot.